Refund policy

You are entitled to cancel your pre-install service visit and install service appointment within 48 hours of the appointment date without giving any reason for doing so. Your pre-install service fee will be fully refunded to the original payment method that was used for the service order.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision to cancel the pre-install appointment or install service appointment by e-mail sayhello@toolboxguys.com

We will refund you immediately on the day on which we receive email/text notice of the cancellation. We will use the same method of payment that you used for the order, and you will not incur any fees for such reimbursement.

Conditions for refund:

• You sent an email or a text message to cancel your pre-install service or install service appointment within 48 hours of the appointment date.

• We determine (in our sole discretion) during the pre-install visit or install appointment that we are unable to complete your install service.

We reserve the right to refuse refund requests that do not meet the above conditions at our sole discretion for the following reasons.

• The pre-install visit or install appointment was not canceled by email/text within 48 hours of the service appointment date.

• Customer was not at home when the technician arrived for the pre-install visit or the install appointment.

• Customer arrived home passed the appointment time and the technician had to leave (10 minute grace period provided).

• No adult was present at the customer address when the technician arrived.

• Area where the installation is to be completed was not cleaned/cleared before the installation appointment date (our technicians do not move furniture or clean).

Contact Us

If you have any questions about our Refund Policy, please contact us by e-mail sayhello@toolboxguys.com